Privacy policy & cookies

PRIVACY POLICY

At CENTRO VITAL we work to offer you the best possible experience through our products and services. In some cases, it is necessary to gather information to achieve this. We care about your privacy and we believe that we must be transparent about it.

Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, “RGPD”) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, and LAW 34/2002, of July 11, on Information Society Services and electronic commerce (hereinafter, “LSSI”), CENTRO VITAL informs the user that, as data controller, will incorporate the personal data provided by users in an automated file.

Our commitment begins by explaining the following to you:

• Your data is collected so that the user experience improves, according to your interests and needs.
• We are transparent about the data we collect about you and why we do it.
• Our intention is to offer you the best possible experience. Therefore, when we are going to use your personal information, we will always do so in compliance with the regulations, and when necessary, we will request your consent.
• We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them, you can ask us to stop processing them.
• Our priority is to guarantee your security and treat your data in accordance with European regulations.

If you wish to obtain more information about the processing of your data, consult the different sections of the privacy policy found below:

Who is responsible for the processing of your personal data?

• Identity: CENTRO VITAL
• Registered office: C / Sant Pere Màrtir 8, Primer
• C.I.F. no: Y4541895F
• Email: info@centrovital.es

CENTRO VITAL has appointed a Data Protection Officer or an internal contact person within your organization. If you wish to make a query regarding the processing of your personal data, you can contact him by email info@centrovital.es

What personal data do we collect?

The personal data that the user can provide:

• Name, address and date of birth.
• Telephone number and email address.
• Location.
• Information regarding payments and returns.
• IP address, date and time you have accessed our services, internet browser you use and data about the device’s operating system.
• Any other information or data that you decide to share with us.

In some cases, it is mandatory to fill in the registration form to access and enjoy certain services offered on the web; Likewise, not providing the requested personal data or not accepting this data protection policy means that it is impossible to subscribe, register or participate in any of the promotions in which personal data is requested.

Why and for what do we process your data?

At CENTRO VITAL we treat the information provided by interested persons with the following purposes:

• Manage orders or contract any of our services, either online or in physical stores.
• Manage the sending of the information that they request.
• Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and the information tasks, being able to carry out automatic evaluations, obtain profiles and segmentation tasks of the customers in order to personalize the treatment according to their characteristics and needs and improve the customer’s online experience.
• Develop and manage contests, raffles or other promotional activities that may be organized.
• In some cases it will be necessary to provide information to the Authorities or third companies for audit purposes, as well as to handle personal data from invoices, contracts and documents to respond to claims from clients or Public Administrations

We inform that the personal data obtained as a result of your registration as a user will form part of the Register of Treatment Activities and Operations (RAT), which will be periodically updated in accordance with the provisions of the RGPD.

What is the legitimacy for the processing of your data?

The processing of your data may be based on the following legal bases:

• Consent of the interested party for the contracting of services and products, for contact forms, requests for information or registration in e-newsletters.
• Legitimate interest for the treatment of data of our clients in direct marketing actions and express consent of the interested party for everything related to automatic evaluations and profiling.
• Compliance with legal obligations for fraud prevention, communication with public authorities and third-party claims.

How long do we keep your data?

The processing of the data for the purposes described will be maintained for the time necessary to fulfill the purpose of its collection (for example, for the duration of the commercial relationship), as well as for the fulfillment of the legal obligations derived from the treatment of the data.

To which recipients is your data communicated?

In some cases, only when necessary, CENTRO VITAL will provide user data to third parties. However, the data will never be sold to third parties. External service providers (for example, payment providers or delivery companies) with which CENTRO VITAL works may use the data to provide the corresponding services, however, they will not use said information for their own purposes or for transfer to third parties.

CENTRO VITAL seeks to guarantee the security of personal data when it is sent outside the company and ensures that third-party service providers respect confidentiality and have adequate measures in place to protect personal data. Said third parties have the obligation to guarantee that the information is treated in accordance with the data privacy regulations.

In some cases, the law may require that personal data be disclosed to public bodies or other parties, only what is strictly necessary to comply with said legal obligations will be disclosed.

The personal data obtained may also be shared with other group companies.

Where is your data stored?

In general, the data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will make sure that they offer a sufficient level of protection, either because they have Binding Corporate Rules (BCR) or because they have adhered to the “Privacy Shield”.

What rights do you have and how can you exercise them?

You can direct your communications and exercise your rights by requesting the following email: info@centrovital.es.

By virtue of what the RGPD establishes, you can request:

• Right of access: you can request information on the personal data that we have about you.
• Right of rectification: you can communicate any change in your personal data.
• Right to erasure and to be forgotten: you can request the elimination after blocking your personal data.
• Right of limitation to treatment: implies the restriction of the processing of personal data.
• Right of opposition: you can withdraw your consent to the processing of the data, opposing their further processing.
• Right to portability: in some cases, you can request a copy of personal data in a structured, commonly used and machine-readable format for transmission to another person in charge.
• Right not to be the subject of individualised decisions: you can request that decisions are not made that are based solely on automated processing, including profiling, that produces legal effects or significantly affects the interested party.

In some cases, the request may be rejected if you request the deletion of data necessary for compliance with legal obligations.

Likewise, if you have any complaint about the processing of data, you can file a claim with the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the veracity and correctness of the data included, exonerating CENTRO VITAL from any responsibility in this regard. Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. CENTRO VITAL reserves the right to terminate the contracted services that have been concluded with the users, in the event that the data that provided are false, incomplete, inaccurate or out of date.

CENTRO VITAL is not responsible for the veracity of the information that is not of its own creation and for which another source is indicated, therefore it does not assume any responsibility for hypothetical damages that may arise from the use of said information.

CENTRO VITAL reserves the right to update, modify or eliminate the information contained in its web pages and may even limit or deny access to said information. CENTRO VITAL is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions, in the information provided by CENTRO VITAL provided that it comes from sources other than it.

Likewise, the user certifies that they are over 14 years old and that they have the necessary legal capacity to provide consent regarding the processing of their personal data.

How do we treat the personal data of minors?

In principle, our services are not specifically aimed at minors. However, in the event that any of them are directed to minors under fourteen years of age, in accordance with article 8 of the RGPD and article 7 of LO3 / 2018, of December 5 (LOPDGDD), CENTRO VITAL will require consent valid, free, unequivocal, specific and informed of their legal guardians to process the personal data of minors. In this case, the DNI or another form of identification of the person giving the consent will be required.

In the case of persons over fourteen years of age, the data may be processed with the consent of the user, with the exception of those cases in which the Law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

CENTRO VITAL has adopted the security levels of protection of Personal Data legally required, and tries to install those other means and additional technical measures at its disposal to avoid the loss, misuse, alteration, unauthorized access and theft of the Personal Data provided. a VITAL CENTER.

CENTRO VITAL is not responsible for hypothetical damages that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by causes beyond CENTRO VITAL’s control; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties people through illegitimate interference outside the control of CENTRO VITAL. However, the user must be aware that Internet security measures are not impregnable.

Links to other websites

On the website https://www.centrovital.es there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, with CENTRO VITAL being detached from any type of responsibility regarding its privacy policy.

How do we use cookies?

The CENTRO VITAL website uses cookies, in order to optimize and personalize your navigation through it. Cookies are physical files of information that are housed in the user’s own terminal, the information collected through cookies serves to facilitate the user’s navigation through the portal and optimize the browsing experience. The data collected through cookies can be shared with the creators of the same, but in no case the Information obtained by them will be associated with personal data or data that can identify the user.

However, if the user does not want cookies to be installed on his hard drive, he has the possibility of configuring the browser in such a way as to prevent the installation of these files.

Can the privacy policy be modified?

This privacy policy can be modified. We recommend that you review the privacy policy periodically.

2. COOKIES POLICY

A Cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information it contains and the way they use their equipment, they can be used to recognize to user.

Cookies are essential for the functioning of the internet, providing innumerable advantages in the provision of interactive services, facilitating the navigation and usability of our website.

The information we provide below will help you understand the different types of cookies:

According to the provisions of article 22.2 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), CENTRO VITAL informs of the cookies used on our website:

Google Analytics: Stores cookies to be able to compile statistics on the traffic and volume of visits to this website. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this regard must be done by communicating directly with Google.

Google Analytics cookies are stored on servers located in the United States and you agree not to share them with third parties, except in cases where it is necessary for the operation of the system or when required by law to do so. According to Google, it does not save your IP address.

Google Inc. is a company adhered to “Privacy Shield” (privacy shield) that guarantees that all Data transferred will be treated with a level of protection in accordance with European regulations. You can consult detailed information in this regard through the following link: https://support.google.com/analytics/answer/6004245.

If you wish, you can use the Google Analytics opt-out add-on for browsers through whose instructions the analytical cookies of said service can be rejected in all browsers. You can find more information about it at the following link: https://tools.google.com/dlpage/gaoptout.

Likewise, CENTRO VITAL informs the user that they have the possibility of configuring their browser so that they are informed of the receipt of cookies, being able, if they wish, to prevent them from being installed on their hard drive.

3. CONDITIONS OF USE

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), CENTRO VITAL informs that it is the owner of the website www.centrovital.es.

In accordance with the requirement of article 10 of the aforementioned Law, CENTRO VITAL reports the following information:

The owner of this website is CENTRO VITAL, with NIE Y4541895F and registered office at CALLE SANT PERE MÁRTIR 8, PRIMER, 08012 BARCELONA – (BARCELONA). The email address to contact the company is: info@centrovital.es.

USER AND LIABILITY REGIME

Browsing, accessing and using the CENTRO VITAL website confers the condition of user, by which they accept, from browsing the CENTRO VITAL website, all the conditions of use established here without prejudice to the application of the corresponding regulations of mandatory legal compliance as the case may be.

The CENTRO VITAL website provides a great diversity of information, services and data. The user assumes responsibility for the correct use of the website. This responsibility will extend to:

• The veracity and legality of the information provided by the user in the forms issued by CENTRO VITAL for access to certain content or services offered by the website.
• The use of the information, services and data offered by CENTRO VITAL contrary to the provisions of these conditions, the Law, morals, good customs or public order, or that in any other way may involve injury to the rights of third parties or the same operation of the website.
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LINKS POLICY AND LIABILITY EXEMPTIONS

CENTRO VITAL is not responsible for the content of the websites that the user can access through the links established on its website and declares that in no case will it proceed to examine or exercise any type of control over the content of other sites of the network. Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property that can be accessed through the links.

CENTRO VITAL declares that it has adopted all the necessary measures to avoid any damage to the users of its website, which may arise from browsing its website. Consequently, CENTRO VITAL is not responsible, in any case, for any damages that the user may suffer from browsing the Internet.

MODIFICATIONS

CENTRO VITAL reserves the right to make the modifications it deems appropriate, without prior notice, in the content of its website. Both in relation to the contents of the website, as well as in the conditions of use thereof, or in the general contracting conditions. Said modifications may be made through its website by any form admissible by law and shall be binding during the time they are published on the website and until they are validly modified by subsequent ones.

INTERNET CONTRACTING SERVICES

Certain contents of the CENTRO VITAL website contain the possibility of contracting over the Internet. The use of them will require reading and mandatory acceptance of the general contracting conditions established for that purpose by CENTRO VITAL. CENTRO VITAL informs that to make the online purchase you will be redirected to the website www.centrovital.es.

DATA PROTECTION

In accordance with the provisions of current regulations on Personal Data Protection, we inform you that your data will be incorporated into the treatment system owned by CENTRO VITAL with NIE Y4541895F and registered office at CALLE SANT PERE MÁRTIR 8, PRIMER, 08012 BARCELONA – (BARCELONA), in order to facilitate, expedite and fulfill the commitments established between both parties. In compliance with current regulations, CENTRO VITAL informs that the data will be kept for the period strictly necessary to comply with the aforementioned precepts.

As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use it for the aforementioned purposes.

CENTRO VITAL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why CENTRO VITAL undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email info@centrovital.es

You can go to the competent Control Authority to present the claim that you consider appropriate.

SSL CERTIFICATE (SECURE SOCKETS LAYER)

The SSL CERTIFICATE provides authentication, privacy and security of the information between CENTRO VITAL and the user.

CENTRO VITAL has a security certificate that is used by SSL CERTIFICATE to make secure connections.

In this process, several parameters are established to make the connection safely and it is established using preset keys, encoding and decoding all the data sent until the connection is closed.

INTELLECTUAL AND INDUSTRIAL PROPERTY

CENTRO VITAL by itself or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts ; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by CENTRO VITAL. They will, therefore, be works protected as intellectual property by the Spanish legal system, being applicable both the Spanish and Community regulations in this field, as well as the international treaties related to the matter and signed by Spain.

All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this web page, for commercial purposes, are expressly prohibited. in any support and by any technical means, without the authorization of CENTRO VITAL.

The user undertakes to respect the Intellectual and Industrial Property rights owned by CENTRO VITAL. You can view the elements of the portal and even print, copy and store them on your computer’s hard drive or on any other physical medium as long as it is solely and exclusively for your personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of CENTRO VITAL.

LEGAL ACTIONS, APPLICABLE LEGISLATION AND JURISDICTION

CENTRO VITAL also reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content, or for breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. CENTRO VITAL is domiciled in BARCELONA, Spain.

4. PRIVACY POLICY ON SOCIAL NETWORKS

In accordance with the provisions of current regulations on Protection of Personal Data (RGPD) and the Law

34/2002, of July 11, of Services of the Information Society and Electronic Commerce (LSSI-CE), CENTRO VITAL informs users that it has proceeded to create a profile on the Social Networks Facebook, Twitter, Instagram , Google Business, Google + with the main purpose of advertising their products and services.

CENTRO VITAL data:

• Y4541895F
• CALLE SANT PERE MÁRTIR 8, PRIMER, 08012 BARCELONA – (BARCELONA)
• info@centrovital.es
• www.centrovital.es

The user has a profile on the same Social Network and has decided to join the page created by CENTRO VITAL, thus showing interest in the information that is published on the Network. By joining our page, you provide us with your consent for the treatment of those personal data published on your profile.

The user can access the privacy policies of the Social Network itself at any time, as well as configure their profile to guarantee their privacy.

CENTRO VITAL has access to and processes that public information of the user, especially his contact name. These data are only used within the Social Network itself. They are not incorporated into any file.

In relation to the rights of access, rectification, cancellation and opposition, which you have and which can be exercised before CENTRO VITAL, in accordance with the LOPD, you must take into account the following nuances:

• Access: it will be defined by the functionality of the Social Network and the ability to access information on user profiles.
• Rectification: it can only be satisfied in relation to that information that is under the control of CENTRO VITAL, for example, eliminating comments published on the page itself. Normally, this right must be exercised before the Social Network.
• Cancellation and / or Opposition: as in the previous case, it can only be satisfied in relation to that information that is under the control of CENTRO VITAL, for example, ceasing to be attached to the profile.

CENTRO VITAL will carry out the following actions:

• Access to public information on the profile.
• Publication in the user’s profile of all the information already published on the CENTRO VITAL page.
• Send personal and individual messages through the channels of the Social Network.
• Updates of the status of the page that will be published in the user’s profile.

The user can always control their connections, eliminate the contents that no longer interest them and restrict who they share their connections with, for this they must access their privacy settings.

PUBLICATIONS

Once the user has joined the CENTRO VITAL page, they may publish comments, links, images or photographs or any other type of multimedia content supported by the Social Network in the latter. The user, in all cases, must be the owner thereof, enjoy copyright and intellectual property rights or have the consent of the affected third parties. Any publication on the page, be it texts, graphics, photographs, videos, etc., is expressly prohibited. that violate or are likely to violate morality, ethics, good taste or decorum, and / or that infringe, violate or violate intellectual or industrial property rights, the right to image or the law. In these cases, CENTRO VITAL reserves the right to immediately withdraw the content, being able to request the permanent blocking of the user.

CENTRO VITAL will not be responsible for the content that a user has freely published.

The user must bear in mind that his publications will be known by other users, so he himself is the main responsible for his privacy.

The images that can be published on the page will not be stored in any file by CENTRO VITAL SCCL, but they will remain on the Social Network.

CONTESTS AND PROMOTIONS

CENTRO VITAL reserves the right to carry out contests and promotions, in which the user linked to its page may participate. The bases of each of them, when the Social Network platform is used for this, will be published in it. Always complying with the LOPD and with any other rule that may apply.

The Social Network does not sponsor, endorse or administer, in any way, any of our promotions, nor is it associated with any of them.

ADVERTISING

CENTRO VITAL will use the Social Network to advertise its products and services, in any case, if it decides to process your contact data to carry out direct commercial prospecting actions, it will always be in compliance with the legal requirements of the RGPD and the LSSI-CE.

Recommending the CENTRO VITAL page to other users so that they too can enjoy the promotions or be informed of their activity will not be considered advertising.

Below we detail the link to the privacy policy of the Social Network:

• Facebook: https://www.facebook.com/help/323540651073243/
• Twitter: https://twitter.com/privacy
• Instagram: http://instagram.com/about/legal/privacy/
• Google +: http://www.google.com/intl/es/policies/privacy/
• Google Business: https://policies.google.com/privacy?hl=es&gl=es